Service Request #24975
Raid just crashcx1
Status: FBOP Assigned Customer. FBOP MCC New York MS0109 (130104.001)
Priority. P3 (Next Day) Contact:
Type: Service Contract
Assigned Jeff Cranor, Jeff McKenzie, Justin
Service Main Location
To: Houston
Location: 150 PARK ROW
NEW YORK, NY 10007
Date
Aug 8, 2019 Bill To: FBOP MCC New York MS0109 (130104.001)
Created:
150 PARK ROW
Next Appt.:
NEW YORK, NY 10007
PO #:
Additional Information & Custom Fields:
Is this a emergency request: Yes. You must call 844-802-0188
When was the problem first
Today
discovered:
PO Number:
Who reported the problem
initally:
Is His a consistent problem or
CONSISTENT
intermitted:
Is this problem effecting all
YES
users:
Is there power to the device in
YES
question:
Do you have a spare device
Unknown
on site:
Can you send a picture of the
NO
device:
Has any work been done in
NO
the area involved:
Can you describe what is or is
recording
not happening:
Material Required For
PHONE SUPPORT
Request:
Who Requested the service
call :
Detailed Description:
Raid is showing 2 "S"s on the display. is going to get new drives from computer services for the mid and replace
them in the morning.
Schedule
When Assigned To Comment
Aug 8 - 16, all- Justin Houston, Jeff McKenzie, Jeff Jeff Cranor will be working on this. Get a case started with
day Cranor Qognify.
Equipment - thEq.ipmet
Comments
EFTA00036149
Comment
by Jeff McKenzie on Aug 14. 2019. 602 RI
[FRVATE)
-scaled is en Thursday &gist 8th stating that he had 2 bed &Wes as his raid urridtte ICEMsian Flout WRIAS advised tin to get repbterrent dives. ace
they are replaced toy staid start to frigate to bacons eyelet:le for is raid array. did not have drives reedly avertable. H3 checked wih to local 031110 see if they had
any spare replacerrent &Wes. Cam he located replacerrert drives on Friday August 9h. he did not hews access to Its CWRrcomto replace them H3 cakd Egret for phone
stuport on Sattrday August 10h w hen to gained access to the DM rocm Fb atterrpled to replace the drives ad they darted to relxild CUring the rebid process of to drives.
the drives were required to be Laken out et the raid en DVR2 Cate the dives are rerrovedwithout proper shutdown d tle recader. the video deletes. bootees caruded.
Typically. any tire the raid one raid 5 ccrituratim loses 2 drives. tiered needs to be rebut and al data is wiped fromthe raid.
Comment
, nue Airj 8. 2019.3 al FM
[VA19
H Unable to Lade arrithis official The basic steps areas facwing: 1. Set the red levd to none. and save I wi restated with al drives being -J." Diva. my laity drives]
2. Set the rad lewdto5nd awe. t w I restart and being an in/strati:in. The password is 1111 (if I recal correr.Ay). Orce tie raid is created. ywl reed to restart windows at
create the paper radials.° keep lockirg but gat should gel you going Best regards. CER3< BAR:Minix Stpport Expired
MIN ]www.qcgriy.comCLETChERSLFFCRT CONTACTS LEA Tot Free +1-866-8951607 LEA +1-231-377-3403 U< +44-2M-1501-393 LK Tot Free +44-830-
mem brad +972-73-394-7900France +33-170-70-0066 supportgagnily.ccm Cer merry +49-3419-288-035 &game +65-3163-3144 I +91-117-1279-047 Hang Kong 4852-
5806-6118 Qua +86-10-5357-3270 From Stray ItKenzie Sent Tuesday. Felxuary 26. 2019 14:35 Ta Syscrt <9.gaatiagogrely.con,
Subject FE FRO LNT FAD FiEBI DBOCLAe4rA1n.lFECILESTAnythng you have co Ro Lhit &temptation wail be appreciaWd Jeffrey NI:Kenzie I Seim Osionsr Support
Technician Sigtet Tectraccies I Cowergre Federal Sdubers 12300 Kin Ct Site E Basile M320706
Assignment Created
The assiiment on Aug 8- 16. all-day for Juslin Haan. Jeff tk.Keraia ad Jed Gen has been created.
IFFIVA113
Jeff Cana w il be waking on ttis. eel a case staled wife agnify.
Details - Pb DXal tens
EFTA00036150