From: Lesley Groff
To: Sultan Bin Sulayem
Subject: Re: (983918) Action Required - Your 23andMe Order #740-627542-142810
Date: Sat, 03 Jun 2017 10:23:30 +0000
Sure. Let me see if I can help facilitate. I will be in touch
Sent from my iPhone
On Jun 3, 2017, at 1:20 AM, Sultan Bin Sulayem <=Min wrote:
Dear Lesley
I assumed you have not received my package yet I ordered 30 test kits I received this e mail a while agol
answered it as on the following e mail can you chase them in please
Yours
Sultan
Sent from my iPhone
Begin forwarded message:
From:
Date: Ma 2017 at 5:07:37 PM GMT+2
To: =M
Subject: Re: 983918 Action Re uired - Your 23andMe Order #740-627542-142810
Reply-To:
gycJatituric
Ticket #983918: Action Required - Your 23andMe Order #740-627542-142810
Hello =IM,
Your request (#983918) has been updated. You can view the update below.
Taylor, May 23, 8:07 AM PDT:
Hello Jeffery,
I am reaching out to you with regards to your recent 23andMe order #740-627542-
142810.
Our shipment warehouse specially reviews large orders for compliance with the 23andMe
Terms of Service. So that I may prioritize the release of your order through this review
process, please reply to this message with the intended use of the kits in your recent
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purchase.
Once I receive these details, I will forward your response to the appropriate individuals
and follow up with you when I have more information.
Please reply to this message with the requested information at your earliest convenience.
If we are unable to release your order within 5 business days from the purchase date,
your purchase may be automatically canceled.
Best regards,
Taylor
The 23andMe Team
Taylor, May 23, 8:06 AM PDT:
This ticket was created on your behalf by 23andMe Customer Care.
You can update your support request by replying to this email with additional comments or by following this link:
https://customercare.23andme.com/hcfrequests/983918
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