From: Jermaine Ruan
To: alla>, "E. jeffrey" <jeevacation®gmail.com>
Cc: de Jon h Cecile , Jeanne , Wallace Daphne
, Rodriquez Ann
Subject: update
Date: Thu, 05 Oct 2017 23:43:38 +0000
Good Evening All
I have requested another VIYA network modem device for STC to restore intemet to STC until Broadband VI is
online. I am working with Earl on this since he has already given one to us. I am not sure how many can be
given out per account. Please keep in mind LSJ and STC account is tied as one and I would rather allow Earl to
handle the logistics. If he is able, I will to meet him to get the device tomorrow.
Also, we no longer have a network document center (the Ricoh) it needs new toner pumps. It is breaking down
faster than I can repair it. I suggest that we look into the Spencley machine. If they are not ready because of the
storms, then may I suggest that we use the NY vendor since we have containers being loaded to arrive in the VI.
Regards
Jruan
Good evening boss
STC Internet status:
Per Liston, who was in a meeting with the manager of Broadband VI concerning the delay in the activation of
our service. He reported the following:
The IP control server (this server registers new public static addresses to new customers) was in the process of
being moved. This part of their system is being moved from the Crown Bay site to the Estate Ross site. It was
suppose to be done by 12:00 pm but when Liston checked in, it was still not online. He will check with them in
the morning.
LSJ / GSJ
Earl will be assigning Alyster and a couple of other guys to begin repairs on the St.Thomas tower first then
transition to LSJ this weekend. He is also working on a temporary solution to provide service while they bring
the dragonwave link online. He will inform me in the morning once he has confirmed the details.
Regards
Jruan
Good Evening boss
STC / LSJ update:
I have contacted both Liston and Earl this afternoon.
I was told by Liston that Garvin one of the technicians at Broadband is trying to push his supervisor for the
public static IP address to activate the account. I have expressed urgency in this matter. They will push for
activation for tomorrow 12:00pm.
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Earl from VIVA is trying to free up man power and resources to start work on LSJ intemet this weekend.
I will continue to follow with both gentlemen on the intemet for all locations.
Regards
Jruan
Sent from my iPhone
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