EFTA01157917

• •, Post orders for 358 El Brillo Way the will be modified and finalized within Note: These orders are preliminary and next two weeks. I ructed by Mr. Epstein. t. The offi cer shall remain at the property unless inst i.d. to verify their Z. There will be a list of approved people, who must show photo identities. Igor direct consent of Mr. Epstein or Mr. 3. No one is to be admitted without the Zinoviev. , as per his directions. 4. The officer will travel with Mr. Epstein of ided to contact Mr Epstein and members 5. A list of cell phone numbers will be prov his staff. cell contact numbers per shift, the officer's 6. The officer must provide at least two ce telephone number. telephone phone number and a main offi er roun ds, incl udin g the doc k area , must be conducted every thirty minutes 7. Perimet from to p.m. until 7 a.m. 8. A vehicle will be provided. for Mr. A log belo ngin g to Atte rbur y, Gol dberger & Weiss, P.A., the attorneys 9. be prov ided to the offi cer and will be used to sign in all people that enter Epstein, will above, udes approved people under order no. 2 the property, no exceptions. This incl gardeners, fed ex employees, etc., NO Mr. Epstein's attorneys, handymen, visitors exclusive log to be used to document all EXCEPTIONS. This log will be the rbur y Gol dberger exclusive property of Atte that come to the residence. This log is the any entries on this log may be copied or & Weiss, P.A. and neither this log nor 7 A.M ay evening at the end of the it P.M. to entered on any other record. Each Frid y Cow les and be delivered by the officer to Stor shift, the visitor log for that week will od will be started. a new visitor log for the next 7-day peri His cell contact for all medical emergencies. to. Dr. Bruce Moscowitz shall be the . ne num ber is (56 0 a and his office telephone number is (561) 833-6116 telepho cy, property, other than a medical emergen 10. In the event of any incident on the ng re con tact ing any one else , the offi cer will contact for instructions the followi befo number L Mr Jack Goldberger, cell telephone persons in the order of priority listed: , home telephone num ber (560 (561)a office telephone number (561) 659-8300 office telephone z Dar ren indy ke - cell tele pho ne number (86z) eat lee EFTA01157917 .. •••• ,,,, . er (973)-8S; ;• Story Cowles - cell number (ztz) 5i7-zosz, home telephone numb telephone number (5601.a. EFTA01157918 Atterbury, Goldberger & Weiss, P.A. c t Wackenhut 4200 Wackenhut Drive, Suite 102 Palm Beach Gardens, Fl 33410 August 2009 EFTA01157919 4 V* STANDARD OPERATING PROCED URE 04„S Wackenhut ERS GENERAL ORD Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 TABLE OF CONTENTS SECTION 1 DOCUMENT REVIEW SECTION 2 INTRODUCTION CONTACTS SECTION 3 EMERGENCY RESPONSE & SITE A. Slte Information B. Steps in Reporting an Emergency C. Site Contacts SECTION 4 SITE SPECIFIC ORDERS A. Shift Procedures B. Post Specific Instructions SECTION 6 GENERAL ORDERS 1 EFTA01157920 • r ..-.••••••••• STANDARD OPERATING PROCED URE Os Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss. PA I EFFECTIVE: August 2009 SECTION 1 DOCUMENT REVIEW by approve these Post Orders. I, , representing G4S Wackenhut, here (Signature and Date) AND GENERAL POST SEC URIT Y OFF ICER S WIL L SE REQUIRED TO READ THE "SPECIFIC /DATE YOUR NAME ALL SIGN ACHMENTS TO THE ORDERS, AND TAND THE REQUIRED ORDERS", ALONG WITH ANY ATT HAV E REA D AND UND ERS THAT YOU IN SECTION ONE (1) INDICATING DUTIES AS OUT LINE D. location, I hereby affirm that I part of my resp onsi biliti es as a Security Officer assigned to this As ents of these Post Orders. have read and do understand the cont Signature Date Signatur e Date 2 • EFTA01157921 • ••• • 411I '' STANDARD OPERATING PROCEDURE Oa Wackenhut ERS GENERAL ORD Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 SECTION 2 INTRODUCTION responsibility It Offic er Is of the utmo st importance because of the great Your Job as a Sec urity ty and security of its rbur y, Gold berg er & Wei ss, PA depends on you to enhance the safe property from fre, carries, Atte other to protect its grounds, buildings, and employees, vendors, and visitors and of individuals. theft, vandalism, and the thoughtless acts ful reading of bee n prep ared to assi st you in this endeavor. Through a care These Post Orde rs have site-specific duties and men t, you will beco me acqu ainted with both your general and procedures contained this docu must diligently follow the policies and responsibilities. Understand that you ided . mation prov herein and make full use of all the infor all times. Always bear It is esse ntial that you cond uct yourself in a professional manner at Likewise , in mind that: COURTESY Earns Respect KNOWLEDGE Gets Results PAT IENC E Receives Cooperation SERVICE Increases Good Will l. The G48 Wackenhut rior perfo rmance of duty is your ultimate goa Rememb er, cons isten tly supe best effort every day. relying on you to put forth your Corporation and Doubletree Hotel are Represent us well! 3 EFTA01157922 STANDARD OPERATING PROCED UR E CLS Wackenhut GENERAL ORDERS EFFECTIVE: August 2009 Atterbury, Goldberger & Weiss. PA SECTION 3 EMERGENCY NOT IFICATION PROCEDURES k response to, and accurate looks to the Security Officer for quic Atterbury, Goldberger & Weiss, PA ition, always has priority over occur. An emergency, by defin reporting of, any emergency that may ents. normal operational security requirem in your authority to alleviate n is reasonably feasible and with You aro expected to take whatever actio importance) to the greatest extent l and property (in that order of the situation and protect personne complete written report Immedia tely after the incident in are expe cted to file a possible. You question has run its course. all Dines. Your life and/or the you maintain your composure at REMEMBER: It is imperative that your ability to perform as required while under the may very well depe nd upon lives of others pressure of an emergency. A. SITE INFORMATION Facility address: 358 El Brillo Way Palm Beach FL 33480 a on the property, other than In the event of any incident anyone else, the officer erg enc y, bef ore con tac ting medical em tac t the foll ow ing per son s in the order of priority listed, will con for instructions: S Cell Mr. Jack Goldberger 561-11 Office 561-659-8 300 561-S Home 862-s Cell Darren Indyke Office 212-517-2052 973-SilleN Home 561-4.11.401 Cell Story Cowles EFTA01157923 STANDARD OPERATING PROCEDUR E 04 Wackenhut GENERAL ORDERS Atterbury. Goldberger & Weiss, PA I EFFECTIVE: August 2009 ediate permits, seek guidance from your imm In the event of an emergency, where time assi stan ce. emergency service Supervisor PRIOR to calling for public NCY B. STEPS IN REPORTING AN EMERGE a norm al rate of speech. 1. REMAIN CALM. Speak dearly and at tion. 2. Identify yourself by name and posi anyone has been of the emergency, the extent to which 3. Describe the type and exact location ns, If any, have been or are being take n. injured (if applicable), and what specific actio , be patient if ques tions com plete ly. Eve n though you may feel pressed for time 4. Answer all ady stated. d to repeat something that you have alre asked for additional information or aske onnel to the scene Be prepared to direct emergency pers 5. Follow WI Instructions given to you. ce that is required. and/or provide any other form of assistan C. SITE CONTACTS Station One (800) 666-5808 Call to contact the on-duty Road Supervisor us nature that the on- Roa d Sup ervis or, yet the situation is of such a serio If you cann ot cont act the the senior Officer on agement is necessary and appropriate, site presence of a member of G4S man in the order presented below: wing duty is authorized to contact the follo TWC Area Supervisor: Thomas Hartog Work telephone number: 561-691.8737 (Area Office) Cellular number: 561 TWC Operations Mgr.: Mark Dolan Work telephone number 561-691-6737 (Area Office) Cellular number. 561 TWC General Manager. Mr. Ed Rodriquez Work telephone number: 561-691-6737 (Area Office) 5 EFTA01157924 • • 1,, ,es Al • ft, , STANDARD OPERATING PROCEDURE 04 Wackenhut GENERAL ORDERS Attetburv, Goldberger & Weiss, PA I EFFECTIVE: August 2009 SECTION 4 SITE SPECIFIC ORDERS A. SHIFT PROCEDURES & Weiss P.A. are to protect and ensure the Security Officers assigned to Atterbury, Goldberger tenants, facilities and equipment against criminal, safety and security of ail agency employees, d to undertake the following tasks: malicious or hostile acts. Security Officers are require • Prevent and discourage unauthorized access • Prevent and discourage criminal activity • Prevent and disperse trespassers and loiterers • Respond to emergencies -social behaviors andior events of a • Document and report any incidents, accidents, anti activity, at or near the site. security or emergency nature; as well as any suspicious area, through alertness, patrols and observation. Officers are to maintain effective surveillance of the Officers will conduct all patrols on foot B. POST SPECIFIC INSTRUCTIONS ted to do otherwise by the client. • Whde on post, you shall remain on property unless instruc must show photo identification to verify • A list of approved people has been provided, who their identities. nt of the client or Mr. Igor Zlnoviev. • No one is to be admitted without the direct conse his directions. • The on duty officer will travel with the client, as per to contact the client and members of his • A list of cell phone numbers has been provided staff. at least two contact numbers per shift, the • The officers assigned to this post must provide one number. officer's cell phone number and a main office teleph be conducted every thirty minutes from • Perimeter rounds, including the dock area, must 2200 hours until 0700 hours. all medical emergencies. His cell phone • Dr. Bruce Moscowitz shall be the contact for number is 561-833-6116 number is 561-1S and his office telephone 6 EFTA01157925 G PROCED URE lb Wackenhut STANDARD OPERATINERS GENERAL ORD Atterburv, Goldberger & Weiss, PA I EFFECTIVE: August 2009 client, will be provided er & Weiss, P.A., the attorneys for the no exceptions. This A log belonging to Attorbury, Goldberg prop erty, In all people that enter the to the officer and will be used to sign r above, the client's attorneys, repair people, gardeners, r the orde includes approved people unde S. Fed Ex employees etc. NO EXCEPTION er this log the excl usiv e prop erty of Atte rbur y, Goldberger & Weiss, P.A. and neithevening at This log wW be rd. Each Friday copied or entered on any other reco nor any entries on this log may be will be deliv ered by the on duty officer to Story end of the 2300 to 070 0 hour shift, the visitor log the seven-day period will be started. Cowles and a new visitor log for the next EFTA01157926 STANDARD OPERATING PROCEDURE c7 Wackenhut GENERAL ORDERS EFFECTIVE: August 7009 Atte; bury. Goldberger & Weiss, PA SECTION 5 WACKENHUT GENERAL ORDERS APPEARANCE OF SECURITY OFFICERS rance when in public, 1.1 The Security Officer shall be neat and clean in appea ete uniform as prescribed when on or off duty, and shall only wear the compl presentable condition at by their supervisor. Uniforms will be in a clean and all times. this manual 1.1.1 Please reference the uniform samples contained in for the proper configuration of each uniform style. when on 1.1.2 Badges and/or identification will be worn at all times duty. than those 1.1.3 No insignias, emblems, buttons or other Items other ny will be wom on the unifor m without items issued by the compa the permission of the company. material, and 1.1.4 Shoes will be black, leather or comparable 51)40 must not inhibit safe, agile, and free pollshablo. The shoe movement as determ ined by the superv isor. ed at all times 1.1.6 Winter coats and jackets will be zipped or button whistle set will be attach ed to the outer and the badge and garment. the shoo with a 1.1.6 Bottoms of trousers should Just touch the top of slight break. t 1.1.7 A name plate will be worn above right breast pocke 1.1.8 Only one pencil or pen In pocket 1.1.9 Pocket flaps buttoned at all times. to the shirt 1.1.10 if a tie clip is worn it will secure both sections of the tie (l.e., gold sories and conform to the badge color and other acces or silver) never wear a lie Always wear the black tie with a long sleeve shirt, with a short sleeve shirt ed. 1.1.12 The buttons on the shirt cuffs will always be button 1.1.13 Leather and brass will be polished. 1.1.14 Socks will be solid black or navy blue. 8 EFTA01157927 .4 • le "M. •••Th.e. ••••t • t,•• STANDARD OPERATING PROCEDUR E as Wackenhut. GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 and the business necessity that 1.2 Due to the public nature of our business of authority, a code relative to hair security personnel represent a figure d: length and facial hair is hereby prescribe appropriately cut to accommodate 1.2.1 Hair is to be neatly combed and the wearing of the Security Officer cap. professionally appropriate 1.2.2 Unusual hairstyles and coloring are not and not permitted while in uniform. nd the shirt collar. Female 1.2.3 Men's hair length should not extend beyo ion. fash Officers should wear their hair in a neat ed mustache, which does 1.2.4 Regarding male facial hair, a neatly trimm mouth and the lower tip is not extend beyond the width of the do not extend beyond the permitted; neatly trimmed side-burns that perm itted . lower part of the ear lobe are also and is required to be worn by all 1.3 The cap is part of the official uniform personnel. e centered 1.3.1 Cap worn square on the head, cap badg p. 1.32 Metal chinstrap snug enough not to droo /lip rings, tongue studs, etc. are not 1.4 Facial Jewelry such as eyebrow/nose be worn during working hours. professionally appropriate and must not body art must be covered during 1.5 Visible excessive tattoos and similar working hours. mace, etc., should be used only at 1.6 Any weapon, including firearms, batons, TWC and only by qualified and t and specific posts authorized by the clien licensed pers onne l. d issued only and worn In the prescribe 1.6.1 Weapons shall be company manner. be s discussed in this section will 1.7 Repeated breaches of the provision ton negl ect at atte mpt ing to and wan subject to written employee reprimands com pany polic ies will be caus e blish ed correct and comply with these esta for dismissal. 9 EFTA01157928 STANDARD OPERATING PROCEDUR E 04 Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 urity Officers, the one that seems to 2,1 Of all of the problems faced by Sec the contact we make with the public, cause more trouble than any other is acceptance by these people is largely our client and fellow employees. Our urity Professionals. responsible for our success or failure as Sec are formed in many different ways. 2.2 Public attitudes toward Security Officers er articles Influence how the public 2.3 Television, radio, magazine and newspap views security personnel. erns personal contact between 2.4 Another determinant of public attitudes concas a Security Officer brings you Security Officers and the public. Your work tour of duty than most other single Into contact with more people in a act, your every action is subject to employe es mee t in a wee k. In each cont career as a security professional close examination. Your success in your patient, courteous, and friendly calm, depends upon your ability to remain msta nces . Ofte n, you ore the first person a visZor, employee under all circu pany property. In some Instances or prospective employee meets on com en will meet and their Idea of the you are the only Security Officer a citiz brief experience with you entire profession will be based on their one 2.5 Dealing with the News Media most difficult to judge is the 2.5.1 Of all aspects of public relations, the es of television, radio, magazines proper response to representativ and newspapers. effect on public opinion and Is 2.5.2 The news media can have a great ide our necessary services or capable of either helping us prov severely hindering our efforts. news reporters are very 2.5.3 Experience has shown that investigative ral definite guidelines seve effective and thorough. There are 10 EFTA01157929 STANDARD OPERATING PROCEDUR E 04 Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 with members of the news which should be followed when dealing media: you can be 2.5.3.1 NEVER be abusive or negative. If you do, sure you will be repaid in kind. have no way of 2.5.32 NEVER volunteer information. You knowing what the objectives are. approached 2.5.3.3 NEVER Ile, evade or cover up. If you aro azine or , mag by a representative of television, radio newspaper, follow these procedur es: se to answer Be friendly and polite. Courteously refu prohibits me y any questions, stating: "Company polic with you. if from discussing any job related Information e and telephone you wish. I will give you the nam supe rior, perh aps he or she can assist number of my you.* Immediately notify your supervisor. g with many 2.63.4 Wackenhut Corporate Headquarters, alon tions staff , which has of our clients, has a Public Rela . These ucin g all new s rele ases the responsibility of prod qual ified are people are professionals In their field and supplied to to be to determine the content of Information the news media. AVIOR 3 STANDARDS OF EMPLOYEE BEH 3.1 General Regulations office without notifying 3.1.1 Do not leave your assigned work area or your supervisor. home address. Do not 3.1.2 Have your personal mail delivered to your hone calls at your work arrange to make or receive pers onal telep pany facilities are not location except in case of emergency. Com calls. hone equipped to handle personal mall or telep loss of company owned 3.1.3 Immediately report any damages to or ided. equipment and uniforms, where prov rvisor, no matter how 3.1.4 Report ail accidents or injuries to your supe slight, as soon as possible. r before using company 3.1.5 Get prior permission from your superviso at or near you, work any litera ture bulletin boards. Handing out place is prohibited. It EFTA01157930 Sii•4. 4 •••• • J..% VS, STANDARD OPERATING PROCEDURE (LS Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 prohibited. 3.1.6 The use of any alcoholic beverage or narcotic is strictly either is work under the influen ce of Any employee reporting to subject to immediate dismissal. s property; 3.1.7 No gambling of any kind is permitted on or near client' this rule includes raffles, lotteri es, and office 'pools ' r in any way. 3.1.8 Never alter your attendance record or sign-in registe company to 3.1.9 Do not give out confidential information about the unauthorized persons. or the 3.1.10 Do not do anything that will reflect public discredit on you dit on your part, which reflect s discre company. Any conduct on the company, is grounds for discharge. 3.2 Attention to Duty work by 3.2.1 Security officers shall demonstrate Interest in their alertness and attention to duty. 3.3 Obey Laws onally violate any 3.3.1 No Security Officer shall knowingly and intenti Federal, State, or local laws 3.4 Courtesy to Public patient and 3.4.1 Security Officers will at all times be courteous, kind, impartial the public and will, by an respectful in their dealings with elves, duties , attemp t to bring credit to thems discharge of their TWC and the client they represent. 3.5 Punctuality assignments. 3.6.1 Security Officers will be prompt and punctual to all duty at the If an officer, for any reason, is unable to report for at least four specified time, he/she will notify his/her supervisor hours before shift change. properly 3.6.2 A Security Officer will not leave an assigned post unless relieved. action. 3.5.3 Absence without notification will be cause for disciplinary discussed in 3.5.4 Repeated Infractions and/or disregard of provisions subjec t to written emplo yee reprimands PUNCTUALITY will be y with neglec t at attemp ting to correc t and compl and wanton sal. for dismis these established Company policies will be cause 12 EFTA01157931 STANDARD OPERATINGRSPROCEDURE C4,,S Wackenhut GENERAL ORDE EFFECTIVE: August 2009 Aucrburv. Goldberger & Weiss, PA 3.6 Orders Inform his or 3.6.1 A Security Officer will obey all orders promptly and her relief of all new orders issued . cause for 3.6.2 Willful disregard of orders and instructions will be disciplinary action. 3.7 Conduct While on Duty A Security Officer: or her tour of 3.7.1 Will remain awake and alert at all times during his duty. ed for 3.7.2 Wdl not read while on duty except material furnish instruction and in connection with job perfor mance . 3.7.3 Will not cany on unnecessary conversations. 3.7.4 Witi not argue controversial subjects. Will not conduct outside business at the emplo yment location or 3.7.5 while in company uniform. n. 3.7.6 Will not accept gifts or gratuities from anyone for any reaso yees or 3.7.7 Will not attempt to borrow money from fellow emplo employees of the firm where assigned. 3.7.6 Will not use the telephone for personal calls. desks or 3.7.9 Unless authorized, will not open drawers in cabinets, rearra nge or read mater ial left on other furniture. Will not remove, desks, cabinets or allow any unauth orized person to do so. public. The 3.7.10 Will not smoke In prohibited areas or in view of the smoki ng will be adher ed to. general client rules concerning act in a 3.7.11 Will not use threatening, abusive or insulting language or disrespectful manner to the public or fellow emplo yees. discussed in 3.7.12 Repeated infraction and/or disregard of provisions written employee CONDUCT WHILE ON DUTY will be subject to ting to correct and reprimands and wanton neglect at attemp comply with these established compa ny policie s will be cause for dismissal. 3.8 Prohibited Activities 13 EFTA01157932 STANDARD OPERATING PROCEDURE 04,$ Wackenhut GENERAL ORDERS Atterhury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 A Security Officer: person 3.8.1 Will not knowingly associate or have any dealings with any against ng hatred or prejud ice or organization advocating or fosteri any group. ed in 3.8.2 Will at no time knowingly associate with any persons engag unlawful activities. duty and 3.8.3 Will not drink intoxicants immediately prior to or while on ing shall not drink intoxicants at any time to the extent of becom unfit for duty. unless 3.8.4 Will not at any time use narcotic or habit forming drugs prescribed by a licensed physician. in en 3.8.5 Will not enter premises where intoxicants are sold while Identifiable Wackenhut uniform. 3.8.8 Will not accept employment In any establishment selling intoxicants without the written permission of the company. on 3.8.7 Will not report for duty with the odor of an alcoholic beverage hislher breath. or 3.8.8 Will not play cards or games of chance on the client's premises engage In illegal gambling at any time. for 3.8.9 Will not authorize his name and title on photographs in uniform ny nt, endor semen t or subscr iption for any compa an advertiseme without tho written permission of The Wackenhut Corporation. 4 REPORT WRITING the occupation does 4.1 Very few people like paperwork, yet It seems as though As a Securi ty Officer, the not exist where paperwork is not required. paperwork you complete is in the form of report s. 4.2 There are four basic reasons for writing these reports: of 4.2.1 To inform -- written communications reduce the chances or error. Verbal comm unicat ions are highly misunderstanding can bo prone to misunderstanding, error in reproduction, and easily ignored. t, not 4.2.2 To record -- never trust to memory; no memory Is perfec ry perfec t. yours, your supervisor's, nor is your client's memo easily and similar data are Exact amounts, costs, dates, and times forgotten unless recorded. 14 EFTA01157933 • • • It • •••••• STANDARD OPERATING PROCEDURE ERS a, Wackenhut GENERAL ORD EFFECTIVE: Aunust 2000 Atterbury, Goldbecger & Weiss, PA Incidents, you make your 42.3 Demonstrate alertness — by recording you are doing. it is very supervisor and client aware of the job that Security Officers do easy for people to get the impression avoi ding this type of image is little but stand around. One way of incid ents . to conscientiously document all a time when it becomes 42.4 Protect yourself — there may be an event or accomplished a necessary to prove you witnessed s of an incident. The prop er auth oritie certain action or notified the of these goals. reports you write will accomplish all four tions: 4.3 A good report will answer six basic ques happened as accurately as 4.3.1 What? — Your report must state what possible. er as many "Who's- as 4.3.2 Who? — When writing a report, answ and so on. ied, possible, e.g., who did it, who was notif rrence can have a great 4.3.3 Where? — The exact location of an occu cenc e, or liability. bearing in establishing guilt, inno may establish an alibi, 4.3.4 When? - The °when' of an incident determine liability, and protect you. protecting against further 4.3.5 How? - This may assist the client in hazards, incidents or accidents. opinion and may be easily 4.3.6 Why? - Why involves judgment and in the judgment of guilt or proven but It may be very important liability. preparing the written report: 4.4 Here are some helpful suggestions in can understand. Be careful Use simple language, which anyone 44.1 and be especially careful of when using technical words, phrases, ning. mea slang or words that have multiple spelling and addresses of the 4.4,2 Be sure that you have the proper individuals Involved in the reports. that the happenings are in 4.4.3 Prepare the report in such a manner show the approximate time logical sequence, and when possible of the occurrence. is preferable to make short 4.4.4 Be careful not to ramble on and on. It ring one particular point. paragraphs with each paragraph cove 15 EFTA01157934 STANDARD OPERATING PROCEDUR E ass Wackenhut. GENERAL ORDERS EFFECTIVE: August 2000 Altai-airy, Goldberger & Weiss, PA specific things that you 4.4.5 Be careful of vague descriptions. Write saw and heard. ined, be careful to list all 4.4.8 When descriptions of individuals are obta ht 0010f of hair, etc., heig ht weig the usual Information such as mustaches, sideburns, but also include unusual things such as or speech. Notice and eyeglasses, and peculiarities of walk color of dress. report all Information possible on types and would tend to discredit the 4.4.7 Avoid contradictory statements, which overall information. personal opinions out of 4.4.8 Facts, not opinions are important. Keep a report. from a missing light bulb to a 4.5 Remember, when you report any problem problem until the appropriate the major safety hazard, continue reporting we ways for u to demonstrate your correction Is made, Completing reports effectiveness as a Security Officer. 5 SIGN IN REGISTER W-11 ides a documentation record for all 5.1 The Sign-in Register, form W-11, prov on the actual hours they have Security Officers and working Supervisors -up Information should any back worked. This form will also provide write neatly. problems arise at a future date. Print or actual shift starting time, unless you The -Time-In" column will show the 6.2 by a Supervisor, to start earlier, in were late or where specifically requested, noted. The 'Time-our' column will show which case the different time will be the Supervisor authorizes an earlier the scheduled shift ending time, unless or later departure time. 6 SECURITY GUARD REPORT W-8 , Is a log type report of the activities of 6.1 The Security Guard Report, Form W-8 icular post or facility. This form voUl a Security Officer assigned to a part events that the Officer Is engaged in or contain information on all activities or that come to his or her atten tion. neat, concise manner. Complete one Complete all portions of the form in a 6.2 rding to your Post Orders. Enter the (1) or two (2) copies of thls form acco bottom of the form. If the post was relief Security Officer's name at the er entry should indicate this. The Offic closed at the end of this time, the last Sup ervis or will initia l his or her and the who prepares this report wit sign review of form . 7 IRREGULARITY REPORT W-14 record of any unusual occurrences ort The Irregularity Report Is a written • 7.1 Officer whie on duty. This Importan problems encountered by a Security 16 EFTA01157935 STANDARD OPERATING PROCEDURE a.„S Wackenhut GENERAL ORDERS EFFECTIVE: August 2009 A terbury, Goldberger & Weiss, PA situation where an report is usually prepared in triplicate (3 copies), but in a future litigation, may be insurance claim has been or may be fled or there the Area/Branch Manager should mall a fourth copy to TWC Headquarters. the facts as you 7.2 Give who, what, when, where, how, and why details. State Report. Irregu larity have seen them and keep personal opinion out of the ••••••••••• li•••••••• a 111210••••• e 7-71%S- —sols Orr' MOM. ea 0.010 NEMO IS81••••10 ••••••• ISO MO •••••••• ...am., Siam one is to endeavor to 8.1 Of the many jobs that a Security Officer performs, protect from fire . ips on the 8.1.1 Tho financial losses, as well as the personal hardsh t be emplo yees, canno owner of a company and all of the measured in dollars and cents. fire fighting equipment, how 8.2 in order to do the Job properly, you must know to use it, and when to use It. a fire. 8.2.1 The first few minutes are most important after discovering but if the 8.2.2 While it is still small, fire fighting can be successful; g or d in Improp er fire fightin alarm is late, a few minutes waste the proper exting uisher , may make time lost in looking for the ction. difference betwe en a small fir e and vast or total destru a fire. A fire burns 8.3 In order to fight a fire, we must know something about n. Think of fire as because three elements are present heat, fuel, and oxyge or oxygen) is taken a triangle. If any one of the three sides (heat, fuel,uishment. exting away, the fire will go out. This is the basis of fire fire and think 8.3.1 Always remember this fire triangle when you see a we can best attack in order to put out the fire. about which area 17 EFTA01157936 STANDARD OPERATING PROCEDURE QS Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 of 8.3.2 We can remove heat by cooling, which calls for application something that absorbs heat. 8.3.2.1 Water is a cooling agent. Oxygen can be taken away from a tire by covering with some kind of blanket, such as throwing dirt on it or covering it with a chemical gas, which is heavier than air, such as carbon dioxide. This blankets the fire. Removing the fuel is often difficult and dangerous with a few exceptions. Cutting off the source of flammable liquids from the fire will cause ft to go out. Caution must be used In cutting off the valves providing the flow of chemical liquids. . Using the 8.4 Do not wait unlit a fire starts to team about the extinguisher wrong extinguisher could do more harm than good. tion 8.4.1 In some buildings, you will find an automatic fire protec system. This Is referred to as the sprink ler system . These fires sprinklers are on duty and are ready at any time to stop where they begin. device, 8.4.2 Installed with the sprinkler system is the heat-sensing detect ed. These device s will which goes into effect when heat is be familia r with the locatio n of set off an alarm and you should when alarm s begin to ring within the facility . these and be alert fact there is a 8.5 An immediate inspection should be made to determine if, in fire. as to 8.6.1 If a fire were discovered, you would follow the procedures what to do in case of a fire. is no fire 8.5.2 If, after a complete inspection, you determine that there ive sprink ler head or and that the alarm was sounded by a defect the would immed iately stop defective heat-sensing device, you r down the contro l valve so as not to furthe flow of water by closing damage the equipm ent have knowledge of 8.6 Another important part of the Security Officer's job Is to the plant so that in case of a fire, the the location of all fire hydrants within bo directe d to those locatio ns with as little delay as Fire Department can possible. must constantly be 8,7 Finally, In talking about the job of fire prevention, we aware of fire hazards. in a 8.7.1 Many times combustibles of every description can be piled position to cause seriou s damag e in case of a fire. 18 EFTA01157937 r STANDARD OPERATING PROCEDUR E (LS Wackenhut ERS GENERAL ORD EFFEC1NE: August 2009 Atterbury, Goldberger & Weiss, PA as this and make reports 8.7.2 We should be alert to materials such rds. immediately upon finding such fire haza 9 FIRE CLASSIFICATIONS ible materials such as wood, paper, 9.1 Class "A" fires occur in ordinary combust cotton, straw, grain, etc. le mix above the surface of flammab 12 Class "8" fires occur in the vapor air lubrication greases, lubricating oils, liquids, such as gasoline, fuel, oil, animal fats, alcohol, and turpentine. pment, including electrical motors and 9.3 Class 'C" fires occur in electrical equi trical units. appliances, circuit boxes, and other elec causes the fire, but heat that 9.3.1 It is generally not the electricity that not operating properly. That is generated by these electrical units surrounding area. heat sets fires to the insulation and dangerous because if improper These Class "C fires can be most 9.3.2 such as water or water-type fire fighting equipment Is used, y, this could result in very extinguishers, which conduct electricit to the person operating the serious electrical shock or burn extinguishers. ity nces. if you are assigned to a facil 9.4 Class "D" fires occur only In rare insta zirco nium , sodi um, or ium, titanium, in which combustible metals (magnes ucted In the use of special fire instr potassium) are used, you vAll be desi gned for thes e fires . extinguishers Wade of .. there am differed RS FIRE EXTINGUISHEWORK and NOW THEY Hod out WHERE THEY ARE s. . . . NOW. before a fire start WATER Althea FOAM • reit& ..0.11 tanli0e, ELT°Tizt , DM . von.. w GOWN* ant . Imo ie. clas•S •••• RESSED SAS DRY eaDditAL •COMP Y•la COL WOrneanlivert. • ,.In, saint enda• operated. souirmatilaien, • Woric• smenhame ••• vat Sakti irt rayeLl.• SktOTIZIMNO la web en . team maps.. op Nees • in to• Vass a 1.14 WO •O*0te leOLIWURPOSE WIT . nra Gonda COMWAL Dra tee LP -vans. mos WW1/4cl note.% C4*.•• tWAN•• nutt..1 ..1•• tor /tam „ r IVGo penval•• p —.S 19 EFTA01157938 r STANDARD OPERATING PROCEDURE C74.1 Wackenhut GENERAL ORDERS Atterburv, Goldberger & Weiss, PA i EFFECTIVE: August 2009 9.5 General Procedure in Case of Fire IMMEDIATELY UPON 9.6.1 CALL THE FIRE DEPARTMENT DISCOVERING A FIRE. 9.5.2 Report g 9.5.2.1 Caller's name, building number and name, buddin location (including addre ss), classif ication of fire, size of fire, personnel involved, life in danger, and what action is being taken. 9.5.2.2 Do not try to fight the fire by yourself or fall to notify of the fire department before the fire becomes out contro l. 9.5.2.3 Do not panic and become so incoherent that you cannot properly report to the fire department. 9.5.3 TURN ON THE PLANT ALARM 9.5.3.1 Many plants have sirens, bells, or whistles, or a public address system to give the location of the fire. This will bring help, which may be badly needed. 944 Clear all employees from the area. scene. 9.5.6 Send someone outside to direct the fire department to the uishers that 9.5.8 EXTINGUISH THE FIRE - Use the appropriate exting keep using them until the fire is exting uished or are on hand and assistance arrives. their 9.5.6.1 Do not put discharged extinguishers back In They must be rechar ged before placin g them racks. back in position for use later. 9.5.7 Maintain a close watch over the fire - and after the fire. Make sure that all extinguishers that were used In fighting the 948 fire are recharged immediately. . 9.5.8.1 A fire could strike again fast and find you unprotocted ed to 9.5.82 Also, see that the sprinkler system is restor service immediately. 20 EFTA01157939 STANDARD OPERATING PROCEDUR E 04 Wackenhut GENERAL. ORDERS Attetburv, Goldberger & Weiss, PA I EFFECTIVE: August 2009 all aspects of the fire and 9.5.9 Make a complete written report covering overing the cause and disc list those points that might assist in thus help prevent futur e recu rren ces. control center, and conduct the 9.5.10 If alarm sounds, proceed to alarm following: 9.5.10.1 Hit the alarm silence button building to acce ss 9.6.10.2 Patrol officer witi proceed to main fire department 9.5.10.3 Find location of alarm activated ity map 9.5.10.4 Pinpoint sensor location on the facil the situation 9.6.10.5 Proceed to sensor location and asses officer will reset 9.5.10.6 Upon authority of the fire department, depa rtme nt can authorize alarm. Note: Only the fire the alarm to be reset plete all relevant 9.5.10.7 Officer wiH then initiate and com reports, providing copies to the Clie nt equipment contact 9.5.10.8 If the alarm Is the result of faulty your post supervisor who will cont act the client to determine best course of actio n 10 FIRST AID re a y care of an injured or it person befo Is 10.1 First aid is the immediate. temporar can be obtained or the patie nt physician arrives or regular medical aid taken to a physician. ical emergency: 10.2 Security officer procedures in a med 10.2.1 Remain calm 10.2.2 Call for emergency aid or emergency personnel as 10.2.3 Assist law enforcement personnel andl directed. hone numbers conveniently 10.2.4 ALWAYS keep emergency telep available. 21 EFTA01157940 STANDARD OPERATING PROCEDURE 04 Wackenhut GENERAL ORDERS EFFECTIVE: Auuust 2009 Atterbury. Goldberger & Weiss, PA 11 PATROL PROCEDURES ant as patrolling. 11.1 There is possibly no other security technique as import to endeavor to s are When you consider that your principle responsibilitie people and proper ty, you can better unders tand how important protect patrolling really is. CTS and more 11.2 Patrolling an area brings more PEOPLE, more OBJE possibly be r than could INCIDENTS under the scrutiny of a Security Office covered if they remained constantly at a post. Security Officer on 11.3 More ground can be effectively covered by a single patrol than by twenty officers at a fixed location. iately aware of anything 11.4 If alert and well trained, a Security Officer Is immed unusual or out of the ordinary that hershe contacts. 11.5 The basic security method of patrolling has two purposes. vor to 11.5.1 The first is PROTECTION. The patrol exists to endea preven t accide nts, thefts, protect persons and property, to damage, and to then act as a deterr ent. the patrol to 11.6.2 The second purpose, COMMUNICATIONS, enables employees be a source of Information to manag ement as well as emergency and visitors. Communication includes contact with medical sary, such as police , fire and agencies when neces facilities. knowledge, corrective 11.6 The duties of a Security Officer Include observation, action and reporting. and 11.6.1 OBSERVATION involves knowing one's area, employees, that one can recog nize when routine activities, to the extent should or should something is amiss. Knowing a condition as It not be is also one of the duties of security personnel. equipment and 11.6.2 KNOWLEDGE of entrances, exits, emergency s, allows an effecti ve respo nse in any communication device situation. r actively 11.6.3 CORRECTIVE ACTION includes a Security Office ent of correc tion or Initiati ng the correction becoming an instrum problem. on or through indirect action, such as reporting a situati to tack direct action due Many times a security patrol cannot take of specialized skills, availa bility or author ity. 22 EFTA01157941 STANDARD OPERATING PROCED URE 04,S Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: AWNS( 2009 se of action an officer can 11.0.4 REPORTING a situation is the only cour rts a situation, no one will take. It is certain that if no one repo efficient, total security. to correct it. Remember, you are the key of patrol procedure requires an 11.7 The selection of the proper type The objective of patrolling, and understanding of the various techniques. ations in patrol selection. the client's needs, are important consider zed, have definite advantages that 11.8 The two types of patrol; foot and mechani lishi ng security measures. are basic considerations when estab r moving or stationary. 11.8.1 Foot patrol provides security "on-foot, eithe t's emp loyees and visitors a This type of patrol gives the clien has patrol protection. It feeling of confidence at seeing the facility and helps create better es also allows close contact with employe icati on. The pres ence of an eon-foor patrol reduces commun visib ility of the patrol. It also Incidents of violations due to the the Immediate area. obse rvati on of provides for a close detailed the confines of an 11.8.2 Mechanized patrol is conducted from . It provides shelter port ation automobile or other form of trans observation of an area, during inclement weather, provides rapid when two-way radio or and provides rapid communication telephone is unavailable. on, as carry out protection and communicati 11.9 The purposes of patrolling, you the security personnel on duty. zed patrol reflects these 11.9.1 Your performance on foot or mechani functions while on your your purposes if you actively remember tour of duty. or lling may be used with either toot 11.10 The various methods of patro tailored to a specific need and each mechanized patrol. Each method Is offers specialized advantages. ific pattern at precise 11.10.1 A FIXED PATROL is one that follows a spec monitor, is an excellent fire time intervals. This patrol is easy to t company on a regular watch, and is readily available to the clien e of security due to sens basis. This patrol also offers a good one's constant visibility. ucted at varied time intervals. The 11.10.2 An UNFIXED PATROL is cond and backtrack. This patrol deters route is designed to alas-cross to unpredictable routes and a large percentage of violations due frequent checks of trouble area s. maintains a maximum degree of 11.10.3 The CONSPICUOUS PATROL tles, public address systems, etc. visibility due to the use of whis 23 EFTA01157942 STANDARD OPERATING PROCEDURE MS Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss. PA I EFFECTIVE: August 2000 since This patrol deters the greatest number of problems, the presen ce of a Secur ity Office r. violations rarely occur in Security Officer Is 11.10.4 INCONSPICUOUS PATROL is used when the not to be easily detected. He or she is positio ned to observe the greatest amount of people white being observ ed by the least number. n by the client, perform 11.11 You, a professional Security Officer, though chose the type or method of patrol. Its effecti venes s depends upon the professional manner in which you handle your duties as a Wackenhut Security Officer. 12 SAFETY CHECKLIST should ask yourself 12.1 During each patrol tour, there are specific questions you remem bered while you patrol, will about your area. These questions, when the client's as well as the safety of enhance your personnel safety ons to remember. employees and properly. Here are some important questi ed or 12.1.1 Are rough, splintered, uneven or other floor defects repair the hazards suitably marked? ces and 12.1.2 During bad weather, are storm mats placed near entran floors and these areas mopped frequently? 12.1.3 Are stairways well lighted? 12.1.4 Are electrical cords possible tripping hazards? ys or 12.1.5 Are cigarette or cigar stubs placed in suitable ashtra containers? 12.1.6 Are sufficient containers provided for trash, etc.? which may 12.1.7 Are floors free of oil spills, grease or other substances, create a slipping hazard? 12.1.8 Is broken glass In evidence? 12.1.9 Are aisles clearly defined and free of obstructions? 12.1.10 Are materials neatly stacked and readily reached? geways? 12.1.11 Does piled material project Into aisles or passa 12.1.12 Are tools left on overhead ledges or platforms? 12.1.13 Is lighting adequate? 24 EFTA01157943 STANDARD OPERATING PROCEDURE GENERAL ORDERS 04 Wackenhut Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 buildings, doors, exits 12.1.14 Are materials stored under or piled against or stairw ays? hazards, 12.1.15 Are walks kept clear of obstructions; slipping and tripping broken glass, other debris , snow and ice? 12.1.18 Are fire extinguishers in their proper racks? 12.1.17 Are inspection tags dearly visible on extinguishers? year? 12.1.18 Have extinguishers been inspected within the past ures 12.1.19 Are labels attached to extinguishers stating operating proced and the type of fire in which the extinguisher can be used? rs of the 12.1.20 In the case of an emergency, are the telephone numbet to your police, fire and medic al rescue depart ments , closes facility, readily available? machi nes, 12.1.21 Is all-electrical equipment shut off. such as coffee typewriters, etc.? lights out? 12.1.22 Are appropriate doors and windows locked; are proper 12.1.23 Are gates dosed and securely locked? any area, which 12.2 Patrol with these questions in mind. Make notations about ations on an Irregu larity Report requires Improvement. File these observ Be alert Form W-14, and bring them to the attenti on of your Super visor. promo te safe workin g condit ions for you. co-wo rkers, while on patrol to visitors and the client. 13 COMMUNICATION communications 13.1 Certain types of security tasks require the use of mobile This section of the Post Order Book explai ns the basic equipment. , review this radios operation of our two-way radios. Prior to using any of the information. 13.2 Proper Use of the Microphone: hone 13.2.1 Ahvays speak in a normal or softer voice. Hold the microp cupped in your hand and touchi ng your cheek lightly. y into it. 13.2.2 Speak across the face of the microphone, not directl e your radio rango so do not speak Shouting can actually reduc louder than norma l. 25 EFTA01157944 •1.9 VJAW STANDARD OPERATING PROCEDURE C74,$ Wackenhut GENERAL ORDERS EFFECTIVE: August 2000 Atterburv, Goldberger & Weiss, PA to speak 13.2.3 Be brief, if possible, but do not rush your message. Try clearly and distinctly. n or another. If 13.3 You may find areas where reception is poor for one reaso r direction. a few yards or turn a corner to head in anothe SO, move It can help 13.3.1 Moving to a higher elevation might be necessary. considerably in overcoming poor recept ion. operator, 13.3.2 When you reach an area far from another radio ges reception may vary. You will hear better and send messa better if you try different spots around that area. 13.4 Emergencies: ing a 13.4.1 When someone is sending an emergency message, report be, ver the emerg ency might, fire, accident, or disaster, or whate everyone else should keep off the air. Prior to 13.4.2 Emergency calls have priority over ail messages. what you want to say. Pick up transmitting your message, decide briefly to make sure no one else is talking. the microphone: listen messa ge. Depress the microp hone button and procee d with your 13.4.3 Always release the button as soon as you stop talking. t receive 13.4.4 While the microphone button is depressed, you canno messages. 13.6 Operating Procedures: operators 13.5.1 In order to have a smooth-functioning radio network, all rules opera ting proced ures. The should thoroughly know proper ion are simple and by followi ng them, you will elimin ate confus when using two-way radios. Remember these points : a 13.6.1.1 Your radio operates on a party line just like party line. Make sure the line Is clear. telephone Listen before you send any messages. ne 13.5.1.2 Federal law prohibits the use of profane or obsce language and the FCC for violatio ns of this law can suspend your company's license. 13.6.1.3 Keep your conversations brief and confine them to e business. Use signals whenever possible. Choos your words carefully - Speak slowly and clearly . 13.5.1.4 When receiving a message, never guess as to what the other party is trying to tell you. When you 26 EFTA01157945 STANDARD OPERATING PROCEDURE 04$ Wackenhut GENERAL ORDERS EFFECTIVE: August 2009 Atterbury, Goldberger & Weiss, PA we not sure of the message being sent, ask the other station to repeat. 13.5.2 To Receive: 13.5.2.1 Turn the son-off-volume' control clockwise until switch c.licks on. 13.6.2.2 Adjust audio volume control clockwise to desired level. 13.5.2.3 To adjust squelch: The squelch control eliminates noise that exists when no carrier signal is being received. For optimum setting, turn the squelch control knob counterclockwise until you can hear background noise. Then rotate this knob clockwise until the noise stops (squelches). Your unit is now l properly squelched. NOTE: Turning the contro beyond this point may prevent recept ion of weak signals. Once properly set, the squelch control should not require adjustment. 13.6.3 To Transmit 13.5.3.1 Hold unit upright in your hand with the speakertmicrophone grille about two inches in front of your mouth. 13.5.3.2 Press the 'push-to-talk" button on the side of the unit and speak slowly and clearly, In an above-normal tone, yet without shouting. 13.5.3.3 Upon completing your transmission, release the "push-to-talk" button, switching the radio back to its -talk' receiving capacity. Remember the 'push-to button must be presse d every time you wish to transm it. 13.8 Communication Basics ff at the 13.8.1 Give your call letters at the beginning and at your sign-o end of the transm ission. 13.6.2 Do not transmit if you hear stations using the channel. time. Avoid 13.8.3 Limit your transmission to the minimum amount of lengthy conversations. 13.8.4 Use only appropriate language. 27 EFTA01157946 STANDARD OPERATING PROCEDUR E 04 Wackenhut GENERAL ORDERS EFFECTIVE: August 2009 Atterburv, Goldberger & Weiss, PA , suspect dead batteries. 13.6.5 If your transmission is not being received t 1 hour of recharging. 13.6.6 Completely dead batteries require at leas allow the batteries to become Whenever possible, do not completely exhausted. 13.7 Telephone Etiquette 13.7.1 Answer the phone promptly. 13.7.2 Speak directly into the transmitter. 13.7.3 Establish your identity. 13.7.4 Listen Intently. 13.7.5 Avoid transferring calls unnecessarily. 13.7.6 Explain delay in obtaining information. it Is delivered or that the 13.7.7 Offer to take a message. (Be sure that individual is notified) 13.7.8 Ask questions tactfully. 13.7.9 Apologize for mistakes. 13.7.10 Replace receiver gently. 14 LEGAL ASPECTS to describe completely all of the 14.1 it is not possible In lust a few paragraphs er's Job. legal aspects of the Security Offic from time to time requiring action— 14.2 You are going to be placed in situations life as well as your regular job of of action that could Involve the protection to prot ect the Clie nt's prop erty. endeavoring with only a short time to think, so 14.3 You will be faced with making decisions e the best decisions. you must prepare now in order to mak right to protect his or her property. Each of us, as a private citizen, has the 14.4 heritage and we guard this right to This philosophy is a part of our national erty. own, possess and protect our private prop tions have the same right to protect Corporations and business organiza 14.5 we can delegate this right to another their property. He, as well as she, or do when they place you in a position person. This is what Client companies ng to them. to endeavor to protect the things that belo 28 EFTA01157947 STANDARD OPERATING PROCEDURE 04 Wackenhut GENERAL ORDERS Atterburv, Goldberger & Weiss, PA I EFFECTIVE: August 2009 l police powers to 14.6 It is not necessary that you be deputized or have specia that the law legally do your job. However, it Is necessary to remember protects personal liberties as well as property rights. both you and our 14.7 If you deny personal liberties without legal justification, Because of this, It Corporation may be subject to civil and criminal liabilities. all matters of le, you refer Is strongly recommended that, whenever possib arrest and search to the local police author ities. you are 14.7.1 Also, remember that your responsibility exists only when action s when off Client on duty and on the Client's property. Your property are solely your responsibility . 14.8 Client Rules and Regulations tions 14.8.1 There may be a difference between Client rules and regula and federal, state and local laws. e you have 14.8.2 Before acting, you must determine whether the offens whether s rules or regulations or observed is a violation of a Client' the offense is a violati on of the law. rules 14.8.3 Normally, you will be faced with the task of enforcing Client may have to enforc e laws. and regulations, but occasionally you the 14.8.4 You cannot hold, apprehend, or arrest a violator unless the ing a breath of offense is a felony or a misdemeanor involv only In peace or the disorderly conduct, and oven then ity lar state's laws regard ing the author accordance with the particu of a citizen to make an arrest; to 14.8.4.1 Normal procedure could be to report the offender an officia l of the client for whatever action he feels necessary. The resultant action is strictly up to the Client. rule 14.8.5 Remember, you are confronted with the violation of a Client punish ment or regulation and not of the law, so the most severe that could be given to the employee is dismissal. , and 14.8.6 Remember, your duty is to report, and to continue to reportClient to continue to report , even though no action is taken. The rules. makes the rules and you merely report violations of these rules and 14.8.7 Another thing to remember Is that the Client wants regulations enforced fairly. 29 EFTA01157948 STANDARD OPERATING PROCEDURE 414 Wackenhut GENERAL ORDERS EFFECTIVE: August 2009 Atterbury. Goldberger & Weiss, PA 14.8.7.1 Employees are quick to appreciate good and fair treatment and they will understand that you aro only following instructions set out by the Client. 14.8.7.2 Proper handling of rules and regulations improves morale of the Client's employees, tends to eliminate unfavorable actIons and even the Client's employees, and tends to eliminate unfavorable actions and even lawsuits. 14.8.8 Civil Wrongs 14.8.8.1 Wrongful acts committed by a person can be divided into "civil* and °Milliner wrongs. Civil wrongs are acts committed by one person against another, which may be satisfied by a monetary award for damages. No fine or Imprisonment is Involved. 14.8.8.2 All other wrongs are criminal wrongs and are punishable by fine or imprisonment, or both. 14.8.8.3 Normally, you will not become involved in cMl wrongs as a protector of private property. 14.8.8.4 Only criminal wrongs that take place on private property will involve you and it is here that you will be expected to take some action. 14.8.9 Criminal wrongs 14.8.9.1 Criminal wrongs are often divided into two categories called `misdemeanors" and 'felonies*. 14.8.9.2 Those crimes are usually distinguished by the severity of the punishment for the particular wrong. 14.8.9.3 Broadly defining these, felonies are the most serious crimes, punished by death or imprisonment in a state penitentiary for a period in excess of one year. 14.8.9.4 Misdemeanors are less serious crimes, punished by fine or imprisonment in a state penitentiary for a period In excess of one year. Misdemeanors are loss serious crimes, punished by fine or imprisonment in a city or county jail for not more than one year. 14.8.9.6 Examples of felonies range from the capital crimes of murder, rape and arson, down to crimes of aggravated assault, assault with a deadly weapon, burglary, breaking and entering, and others. Theft 30 EFTA01157949 STANDARD OPERATING PROCEDURE GENERAL ORDERS czas Wackenhut Atterbury. Goldberger & Weiss, PA I EFFECTIVE: August 2009 can be either a misdemeanor or a felony; in most states, it depends on the value of the stolen items. 14.8.10 Your rights and authority as a protector of private property are not the same in both categories of criminal wrongs. 14.8.10.1 Under common law, and as implemented by statute, as a private citizen protecting private property, arrest powers are limited and it Is most important that you know and understand these limitations. 14.9 Arrests 14.9.1 The law states that a person is under arrest when another person for the, purpose of holding or detaining him has taken him into custody to answer to criminal charge. 14.9.2 Whether or not you mean to actually arrest a person Is not always important since the courts have held that if you hold or detain a person against his will, or if you restrict or restrain his going about his lawful way, you have actually arrested that person whether you intended to or not. Generally, the common law rules provide that you may arrest only under the following conditions: 14.9.2.1 When a felony is committed in your presence and you know that, the person you are arresting committed that felony. The important thins here is that you know that the felony was committed and you know the person you are arresting is the person who committed that felony. 14.9.2.2 When a misdemeanor is committed in your presence, but only if that misdemeanor constitutes disorderly conduct or breach of the peace. The law says that for a wrong to be disorderly conduct or a breach of the peace, it must corrupt public morals, outrage the senso of public decency, or affect the peace and quiet of persons who witness the wrong. You have no right to arrest anyone for a misdemeanor that does not constitute disorderly conduct or a breach of the peace. 14.9.3 We have to use common sense in our approach to situations where theft is involved. If the theft were apparently minor in nature, reporting of the incident would be the proper action to take. If the theft appears to be of major proportions, detaining or holding might be necessary. 14.10 Physical Force 31 EFTA01157950 STANDARD OPERATING PROCEDURE GENERAL ORDERS cks Wackenhut Atterbury. Goldberger & Weiss, PA I EFFECTNE: August 2009 14.10.1 When using force, you must have the legal right to do so, and the legal right to use force generally exists only when it is necessary to defend yourself or another person. 14.10.2 When making an arrest, force should never be used unless you or another person is attacked. You may only apply that degree of force, which would counter the force used by the attacker. 14.10.3 You actually have no legal right to use force until all less harmful means have been exhausted. 14.10.4 Frequently, the person attempting to make an arrest creates a serious situation needlessly by using force. 14.10.6 Where only a minor crime is involved, never create a situation by your attitude or approach requiring the use of force. 14.10.43 If an arrest becomes necessary. It is usually sufficient to Inform the person being arrested of the reason for the arrest and the authority under which the arrest Is being made. 14.10.7 Even though a person has committed a crime and is being arrested for that crime, there is no justification for any unnecessary abuse, either physical or verbal, and a good Security Officer will remain polite and respectful at all times. 14.10.8 Remember, use force only as a last resort and when all less harmful means have failed. Use only the amount of force necessary, never more. USE DEADLY FORCE ONLY WHEN NECESSARY TO PROTECT LIFE, NEVER PROPERTY. 16 BOMB PROCEDURES 15.1 The handling of bombs and bombing investigations is solely an official Police function. 15.2 The Security Officer's part is to help the pollee find a bomb and to evacuate the company employees if necessary. 16.3 At no time should a Security Officer try to touch a bomb or suspected bomb. No matter what experience a person may previously have had (such as military training); it is not the Security Officer's job to attempt to handle a bomb. 16.4 Security personnel should be completely familiar with all areas of the building, including closets, restrooms, storage areas, trash rooms, etc. 15.5 The Security Officer should have keys to these areas so that a complete search can be made. Remember that a bomb can be placed anywhere and, 32 EFTA01157951 STANDARD OPERATING PROCEDURE GENERAL ORDERS al Wackenhut Attetbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 depending on the time limit, as complete a search as possible must be made. 16 BOMB SCARE PROCEDURES 16.1 A bomb scare Is the deliberate false reporting of a bomb. The report should be treated as real until investigation and search of the threatened location prove the report false. 16.2 The question of evacuation is a problem that is best resolved by consultation between the authorities and the management of the premises. 16.3 A recipient of an anonymous telephone bomb threat should be questioned closely for a description of the call as soon as possible. 16.3.1 The exact words used by the caller are Important. A switchboard operator at a business establishment can often tell from noises on the phone if the call originated Inside the building. 16.3.2 A recipient who may not volunteer the information unless specific questions are asked by the police to refresh his/her memory may hear background noises, i.e., traffic, music, and laughter. 16.3.3 The complainant may be able to make an educated guess as to the sex, age, voice, and accent, high or low pitch of an anonymous voice, 17 THE FLAG 17.1 When to Fly the Flag 17.1.1 The flag of the United States shall be flown every day weather permitting. The flag should be displayed from Sunrise to Sunset. 17.2 Raising and Lowering our Flag 17.2.1 The flag should always be raised briskly and lowered slowly and ceremoniously. 17.2.2 In rising, hold the flag to prevent It from touching the ground, attach to the line and raise the flag, keeping it close to the pole by holding the line taut. 17.3 The Flag and HaIf-Staff 17.3.1 When the flag Is to be flown at half-staff it shall be first raised to full staff and then slowly lowered to half-staff. 33 EFTA01157952 STANDARD OPERATING PROCEDURE 04$ Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 17.3.2 When taken down from half-staff, the flag must again be raised to full staff and then lowered. 17.4 Taking Care of the Flag 17.4.1 After It is lowered, the flag Is folded in a special way. First, fold it lengthwise in halves, then in quarters, with the blue field on the outside. 17.4.2 Finally, while one person holds It by the blue field, another makes a triangular fold In the opposite end and continues to fold it in triangles until the flag resembles a cocked hat, with only the blue field showing. 17.4.3 Fold the flag correctly and neatly. Never permit It to touch the ground. 34 EFTA01157953