Last week—I sent the below email to Paul:
-Paul
This account is still open...it hasn't been closed yet.
Is the transaction that overdrew the account a good transaction? If so, it should be covered from the new account, and
then the account should be closed.
If the transaction that overdrew it was fraudulent, then the fraud procedures need to be followed so we can grant a
provisional credit, then the account should be closed once the investigation is complete and the credit is made final (or
assets recovered).""
Best,
Armen
Armen Brash
Director
nk Wealth Mena ment
Panic/14u Perffron
From: Melinda Roy
Sent: Monday, March 21, 2016 10:37 AM
To: Armen Brash
Cc: 3j Litchford;
Subject: FW: Account Overdraft for 8 days- ACTION REQUIRED [I]
Classification: For Internal use only
Armen,
Please see below. This account was supposed to be closed last week but for some reason was not. I am looking into
what happened now. Could we please have approval to waive the OD fee?
From: Komal Shahani
Sent: Monday, March 21, 2016 10:35 AM
To: Melinda Ro Litchford
Cc: ; Kathryn 3 Stanfield; Stewart Oldfield
Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I]
Classification: For internal use only
Hi,
Since, the account has overdrawn and it's in OD for 8 days, so we would require a financial teas either to wave or to
charge fees with approval of business line manager.
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