Subject: FW: Reg E Review - Error Resolution Process - Client notification
letter for provisional credit & Final determination letter [I]
From: Armen Brash <armen.brash@db.com>
Date: Mon, 16 May 2016 18:27:16 -0400
To: Diane Minarcz k <diane.minarcz k@db.com>,
Paul Morris
Cc: Stewart Oldfield
Classification: For internal use only
Paul
Please ensure Diane Minarczyk reviews the final resolution n client
reimbursement before it is sent out; we need to ensure all amounts are
correct—it looks like there may have been more than 1 fraudulent transaction
Best,
Armen
fcid:image002.gif@OlD1AF6D.804449701
Armen Brash
Director
Deutsche Bank Wealth Management
345 Park Avenue, 10154-0004 New York, NY, USA
Tel. Fax
Mobile
Email armen.brash@db.com
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From: Armen Brash
Sent: Monday, May 16, 2016 12:52 PM
To: Stewart Oldfield; Paul Morris
Subject: FW: Reg E Review - Error Resolution Process - Client notification
letter for provisional credit & Final determination letter [I]
EFTA01435274
Importance: High
Classification: For internal use only
Gentlemen,
Can you please prepare and send a letter notifying Mr. Epstein that the
provisional credit has been made final.
Letter Template: http://americas.awm.intranet.db.com/en/files/13-
AWM-0392 resol on claim client reimbursement 052413.pdf
Also, can you please see if you can find the Provisional Credit letter that
we would've sent to Mr. Epstein on or around 3/8;
TEAS CASE 01552343 plus my attached correspondence with 33 indicates that it
was sent around then.
Best,
Armen
fcid:image002.gif@OlD1AF6D.804449701
Armen Brash
Director
Deutsche Bank Wealth Management
345 Park Avenue, 10154-0004 New York, NY, USA
Tel. Fax
Mobile
EFTA01435275
Email armen.brash@db.com
fcid:image003.gif@OlD1AF6D.804449701
From: Derek Johnson
Sent: Monday, May 16, 2016 12:34 PM
To: Armen Brash; Paul Morris; Stewart Oldfield
Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu
Subject: RE: Reg E Review - Error Resolution Process - Client notification
letter for provisional credit & Final determination letter [I]
Classification: For internal use only
Hi Armen — Thank you for your follow-up email and will gladly accept a copy
of the provisional credit letter and final determination letter when
available.
{cid:image003.png@O1CF7FD6.9B34A040}
Derek Johnson
Compliance Officer I Compliance Testing
Deutsche Bank Securities Inc.
5022 Gate Parkway, 32256 Jacksonville, Florida, USA
Tel.
Fax
Email derek.johnson@db.com
This communication may contain confidential and/or privileged information.
If you are not the intended recipient (or have received this communication
in error) please notify the sender immediately and destroy this
communication. Any unauthorized copying, disclosure or distribution of the
material in this communication is strictly forbidden.
Deutsche Bank does not render legal or tax advice, and the information
contained in this communication should not be regarded as such.
EFTA01435276
From: Armen Brash
Sent: Monday, May 16, 2016 12:16 PM
To: Derek Johnson; Paul Morris; Stewart Oldfield
Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu
Subject: RE: Reg E Review - Error Resolution Process - Client notification
letter for provisional credit & Final determination letter [I]
Classification: For internal use only
Derek,
JJ left DB in April. Strange that his emails aren't bouncing—I will need to
look into that with HR.
Attached is the written statement of authorization.
I have copied Paul and Stew, the relationship managers, to see if they have
a copy of the provisional credit letter.
Its possible that the final letter hasn't been sent yet, given the staff
turnound on the team if not, we should get that sent out today.
As an FYI, we closed that account and opened a new one.
Best,
Armen
EFTA01435277
fcid:image002.gif@OlD1AF6C.B73C82E01
Armen Brash
Director
Deutsche Bank Wealth Management
345 Park Avenue, 10154-0004 New York, NY, USA
Tel. Fax
Mobile
Email armen.brash@db.com
fcid:image003.gif@OlD1AF6C.B73C82E01
From: Derek Johnson
Sent: Monday, May 16, 2016 11:43 AM
To: Jj Litchford
Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu; Armen Brash
Subject: Reg E Review - Error Resolution Process - Client notification
letter for provisional credit & Final determination letter [I]
Classification: For internal use only
This is a follow-up to an email dated May 11, 2016.
Hello JJ,
An EFT error was processed for the following account:
Jeffrey Epstein #35266976 provisional credit in the amount of $334.33 on
3/8/2016.
Can you please provide a copy of the cardholders signed statement of
disputed items, provisional credit letter and final notification letter that
was sent to the client. I did look on dbForce and was unable to locate. I
have attached a copy of the email showing approval of provisional credit
EFTA01435278
dated 3/8/2016. If you have any questions concerning my request, please let
me know.
{cid:image003.png@O1CF7FD6.9B34A040}
Derek Johnson
Compliance Officer I Compliance Testing
Deutsche Bank Securities Inc.
5022 Gate Parkway, 32256 Jacksonville, Florida, USA
Tel.
Fax
Email derek.johnson@db.com
This communication may contain confidential and/or privileged information.
If you are not the intended recipient (or have received this communication
in error) please notify the sender immediately and destroy this
communication. Any unauthorized copying, disclosure or distribution of the
material in this communication is strictly forbidden.
Deutsche Bank does not render legal or tax advice, and the information
contained in this communication should not be regarded as such.
EFTA01435279