To:
From: Lesley Groff
Sent: Wed 6/12/2013 6:54:24 PM
Subject: Re: amex concierge
Hi ...I would like a few more specifics to add to this letter. Could you
answer the below for me?
Where were the train tickets from and to?
What day were the tickets for?
One way or round trip?
Did you actually ask to speak to a manager or was it just a customer service rep?
card or JE's card?
I am afraid since the record locator was never actually used, they will not be
able to pull up any information regarding this event.
Thanks, Les
On Jun 10, 2013, at 7:31 PM, wrote:
> Hi Lesley,
> JE asked me to tell you about the problem we had with the Amex travel - notably
the train booking department. I placed a request and gave the passengers details
to book train tickets and was told that i would receive the email with the info
in the morning (i even authorized them to purchase the tickets). However, I
received nothing. When i called them back and gave the record locator - the
manager just started to look into my request and suggested that i should go to
the train station to purchase the tickets (she said that i needed paper tickets -
that is completely wrong, the tickets can be emailed!!!!). Finally, she started
looking into the request but the tickets were sold out already - they were
available when i placed the request.
> JE asked if you could write Amex a letter about that. The record locator is
> thank you!
EFTA_R1_00785519
EFTA02136480