To:
From:
Sent Mon 6/10/2013 11:31:25 PM
Subject: amex concierge
Hi Lesley,
JE asked me to tell you about the problem we had with the Amex travel - notably the train
booking department. I placed a request and gave the passengers details to book train tickets and
was told that i would receive the email with the info in the morning (i even authorized them to
purchase the tickets). However, I received nothing. When i called them back and gave the record
locator - the manager just started to look into my request and suggested that i should go to the
train station to purchase the tickets (she said that i needed paper tickets - that is completely
wrong, the tickets can be cmailed!!!!). Finally, she started looking into the request but the tickets
were sold out already - they were available when i placed the request.
JE asked if you could write Amex a letter about that. The record locator is
thank you!
EFTA_R1_00785894
EFTA02136669