To:
From: Lesley Groff
Sent: Tue 6/11/2013 11:40:17 AM
Subject: Re: amex concierge
Ok.
Sent from my iPhone
On Jun 10, 2013, at 7:31 PM, > wrote:
> Hi Lesley,
> JE asked me to tell you about the problem we had with the Amex travel - notably
the train booking department. I placed a request and gave the passengers details
to book train tickets and was told that i would receive the email with the info
in the morning (i even authorized them to purchase the tickets). However, I
received nothing. When i called them back and gave the record locator - the
manager just started to look into my request and suggested that i should go to
the train station to purchase the tickets (she said that i needed paper tickets -
that is completely wrong, the tickets can be emailed!!!!). Finally, she started
looking into the request but the tickets were sold out already - they were
available when i placed the request.
ed if you could write Amex a letter about that. The record locator is
'kW
•
> thank you!
EFTA_R1_00786165
EFTA02136795