To:
From: American Express Consumer Travel
Sent: Fri 8/10/2012 6:36:05 AM
Subject: American Express Requests Your Feedback
Title: American Express Travel - Survey Invite
Dear
As a valued American Express customer, your views on how we can
improve our service are extremely important to us.
Our records indicate that you recently contacted American Express
Centurion Travel Services on August 9, 2012 regarding a travel request
to Moscow.
We would like to know how you felt about the service you received and
would appreciate it if you would complete our survey to tell us what you
think. We will use your responses together with existing data to improve
our services.
The survey takes just a few minutes to complete.
GET STARTED
Thank you for helping us improve our service to you.
American Express
We have retained Medallia. Inc.. a leading online customer feedback solution, to collect your
responses. which will only be used to enhance our understanding of your needs so that we can
better serve you.
EFTA_R1_00838848
EFTA02163338
Please do not "Reply to this invitation.
Should you have any problems accessing or completing the survey, please e-mail Medallia, our partner in
this process, at mailto:amexctn techsupport.cb8hko2fckwtbx4eexpress medallia.com
American Express wants to underscore that we firmly support our privacy policy:
http://www amencanexpress.corMorivacV
Medallia. Inc. privacy policy: http:Mvww.medallia corniprWacy
If you prefer not to receive similar requests in the future. please go to:
http://survev.medallia.com/?cb8hkri2fckwtbx4&reiect=ves
ht 2012. American Ex. ress Company. All Rights Reserved.
EFTA_R1_00838847
EFTA02163339