EFTA02190708

To: From: JetBlue Reservations Sent: Fri 3/25/2011 1:39:48 PM Subject: Itinerary for your upcoming trip Scan this barcode to check in at any JetBlue check in kiosk. Home Flight Status Change/Cancel Seats Baggage info You're all set! Thanks for choosing JetBlue. Please review this booking confirmation carefully as it includes some important and helpful information about your trip. Although you don't need this document to check in, we recommend that you print it out for your reference. Please use your confirmation number, not ticket number, to check in. Your confirmation number is Even More Legroom If you booked an Even More Legroom seat, congratulations! If not, here's another opportunity. Starting at just $10 more, you can stretch out in one of our most spacious seats with up to four more inches of legroom. Change your seat Your itinerary Route Flight/ Travelers Frequent Date Departs/ Seats' Terminal Operated Flyer' EFTA_R1_00888768 EFTA02190708 Arrives by March 26 9.00 a.m. NEW YORK 77 N/A 230 5 12:03 p.m. JFK, NY to WEST PALM BEACH, FL To provide a frequent flyer number please call 1-800-JETBLUE (538-2583). 2 Seats requests on other airlines are not guaranteed until confirmed by the operating carrier. Your ticket(s) is/are: Payment For a detailed receipt, select a customer: Please pack here for details regarding change and cancel policies. Insurance confirmation For Access America flight insurance inquiries, please call 1-800-284-8300. Special travel deals Earn 10,000 TrueBlue points with your first purchase on the JetBlue Card' — enough for a roundtrip Award Flight2. EFTA_R1_00888769 EFTA02190709 We've teamed up with ' to offer you a huge selection of hotels. • Special Internet Rate Price Match Guarantee' • No Change or Cancel fee' • No phone booking fee • Thousands of TnpAdvisontO customer reviews Click here or call 800-544-3581 to book your hotel now. Find great car rentals from Hertz, Enterprise, Dollar, Avis and more right here - no need to go website hopping. Ride in style with private car service to/from the airport from our new partner, LimoRes. It's a lot less than you think - rates start at just $495. Book online now. http;//wwwietblue.com/abouVwhvyoullfike/directv/duide/TribuneTVFrontf7source=ltinerarv:directv http://www.jetblue.com/about/whyyoulllike/about WhyMARadio.html?source=ltineraly:XMSatelitte http://www.ietblue.com/about/whwoullfike/about whysnacks.html?source=ltinerarv:dunkin http://wwwletblue.com/aboutAvhwoulllike/about WhyMoviesandMore.html?source=ltinerary:moviesnmore liDIRECTW9 and XM Rachole services are not available outside the continental U.S.; however, where applicable, movies from JetBlue Features"' are offered complimentary on these routes. 1. Welcome bonus of 10.000 TrueBlue Points will be awarded to primary Cardmembers 6-lit weeks after the first purchase on the JetBlue Card from American Express. This offer is valid for first-time JetBlue Cardmembers only. First purchase otter expires one year from time of Card account opening. You may be permitted to have more than one JetBlue Card account; however. you are only eligible to earn one welcome bonus. Bonus ID 7296. 2. Certain flights will require more points to redeem award travel based on. among other things, the flight chosen and peak travel periods. TrueBlue Members are responsible for taxes and fees applicable to Award Flights. including (a) Passenger Facility Charges of up to $9.00 each way. (b) September 11th Security Fees of up to $2.50 per enplanement at a U.S. originating airport, (c) Federal EFTA_R1_00888770 EFTA02190710 Segment Taxes of 53.70 per domestic segment (a segment is a takeoff and landing). and (d) in the case of Puerto Rico and international travel. government fees and taxes of up to 5127.60 3. Pnce Match Guarantee: Special Internet Rate reservations booked through Hotels.com are guaranteed to be the lowest rate you can find. If there is a lower rate available for the same dates and the same hotel, you must contact Hotels.com prior to the property's cancellation deadline of your 'Special Internet Rate" reservation. After venfying the lower rate, Hotels.com will. at its choice, either match the lower rate or cancel the reservation without a cancellation fee. This Guarantee only applies to booked prepaid reservations of rates indicated as 'Special Internet Rates.' It does not apply to special events such as New Year's. the Super Bowl. Mardi Gras. JazzFest, etc. Other restnctions may apply. To learn more or to claim a Guarantee. see nnp i'dlotels.jetclue.cominCex isp?pageNatne=guarantee. 4. No Change/Cancel Fees: Hotels.com does not charge a change or cancel fee: however, each property has independent penalties for changes/cancellations. See full hotel details and descriptions for details. 5. 'Advertised rates are based on trips between airports and downtown metropolitan area locations in an economy class vehicle. Rates do not include additional charges that may be applicable. such as charges for tolls, extra stops, parking fees. telephone usage. pets, extra in-car bags, car seats, waiting time, or custom requests. Rates include local and state taxes and fees. except in NY. NJ, and CT: passengers in these states are responsible for taxes and fees (including, in NY. a 2% NYC workmen's compensation charge and 8.875% state and local sales taxes). Rates include gratuity, except in NY, NJ, and CT; passengers traveling in these states are encouraged to provide appropriate gratuity based on the service received. Economy pricing may not be available at all times during the day or dunng certain weather conditions. Advertised rates only apply for bookings made online at limos letblue.com or by calling I- 888-478-8190. CUSTOMER CONCERNS Any customer inquiries or concerns can be addressed here or sent to JetBlue Airways, 6322 South 3000 East, Suite 610, Salt Lake City, UT 84121. ALL YOU CAN JET PASSHOLDERS: DIFFERENT TERMS AND CONDITIONS APPLY. CLICK HERE NOTICE OF INCORPORATED TERMS All travel on JetBlue, whether it is domestic or international travel, is subject to JetBlue's Contract of Carriage, the terms of which are incorporated herein by reference. International travel may also be subject to JetBlue's international passenger rules tariffs on file with the U.S. and other govemments, and, where applicable, the Montreal Convention or the Warsaw Convention and its amendments and special contracts. Incorporated terms include, but are not restricted to: 1. Liability limitations for baggage, including special rules for fragile and perishable goods and the availability of excess valuation. 2. Liability limitations for personal injury or death. 3. Claims restrictions, including time periods within which passengers must file a claim or bring an action against JetBlue. EFTA_R1_00888771 EFTA02190711 4. Rights of JetBlue to change the terms of contract. 5. Rules on reservations, check-in, and refusal to carry. 6. JetBlue's rights and limits on its liability for delay or failure to perform service, including schedule changes, substitution of aircraft or alternate air carriers, and rerouting. 7. Non-refundability of reservations. 8. The Contract of Carriage and tariffs may be inspected at all JetBlue airport customer service counters, and upon request you have the right to receive by mail a copy of the full text of the Contract of Carriage or tariffs. Additional information on items one through seven can be obtained on JetBlue's website at .,‘ .Eit : ecI I or at any U.S. location where JetBlue transportation is sold. CARRY-ON BAGGAGE RULES Each customer may bring one bag that fits in the overhead bin plus one personal item (purse, briefcase, laptop, etc.) that fits under the seat in front of you. See details for more information. For TSA information regarding canyons, shirk rcre CHECKED BAGGAGE ALLOWANCE/FEES For domestic flights, JetBlue allows one free checked bag, subject to weight and size/dimension restrictions. For flights booked on or after March 1, 2011, a $35.00 fee applies to a second checked bag ($30.00 for flights booked before March 1, 2011), subject to weight and size/dimension restrictions. Additional fees apply for additional excess baggage and oversized and overweight baggage. CI:CK riirr for more information. For international flights and codeshare/interline travel, excess baggage rules and weight and size/dimension rules may vary depending on load availability. See seta's for more information. CHECK-IN TIMES For domestic flights, customers traveling without checked baggage must obtain a boarding pass twenty (20) minutes prior to scheduled departure and customers traveling with checked baggage must obtain a boarding pass thirty minutes prior to scheduled departure. Customers must be present in the boarding gate are fifteen (15) minutes prior to scheduled departure or the posted aircraft departure time. For international flights, customers traveling with or without checked bags must obtain a boarding pass sixty (60) minutes prior to scheduled departure. Customers must be present in the boarding gate twenty (20) minutes prior to scheduled departure or the posted aircraft departure time. DOCUMENTATION REQUIREMENTS For domestic travel, customers over the age of 18 will be required to show a U.S. federal or state-issued photo ID that contains the following information: name, date of birth, gender, expiration date and a tamper-resistant feature. Customers traveling to/from an international destination are required to present proper documentation at the time of check-in. Documents required for travel vary according to citizenship, residency, country of travel, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries. you are visiting to make sure you have the correct documents. In addition, Customers traveling to a country other than their country of citizenship or residency are required to hold proof of retum or onward travel. Failure to present proper documentation could result in denied boarding. EFTA_R1_00888772 EFTA02190712 ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY Where a passenger's journey involves an ultimate destination or a stop in a country other than the country of departure, either the Warsaw Convention and the Hague Protocol, their amendments, and any special contracts of carriage embodied in applicable tariffs that waive Warsaw/Hague limits, or the Montreal Convention may apply to the entire journey including the portion within the countries of departure or destination and, in some cases, may limit the liability of the carrier for death or personal injury, delay, and for loss of or damage to baggage. The Montreal Convention, where applicable, does not impose, and special contracts voluntarily entered into by many carriers, including JetBlue, waive, the Warsaw/Hague limitations for compensatory damages arising out of personal injury or wrongful death caused by an accident, as defined by the applicable treaty. The names of carriers party to the special contracts are available at all ticket offices of such carriers and may be examined upon request. NOTICE OF BAGGAGE LIABILITY LIMITS For intemational transportation (including domestic portions) governed by the Montreal Convention, JetBlue's liability for baggage is limited to 1,131 SDRs (see, www.imf.org for current value) per passenger unless a higher value is declared and an extra charge is paid. For international transportation governed by the Warsaw Convention and the Hague Protocol and their amendments, JetBlue's liability for baggage is limited to $9.07 per pound for checked baggage and $400 per passenger for unchecked baggage unless a higher value is declared and an extra charge is paid. Special rules may apply to valuable articles. For domestic transportation, JetBlue's liability for baggage is limited to $3,300 per passenger. General baggage rules: As set forth more fully in its Contract of Carriage and international passenger rules tariffs, JetBlue will not be responsible for fragile or perishable goods. JetBlue assumes no liability for oversized, overweight or overpacked baggage, or for loss of or damage to baggage parts such as wheels, straps, pockets, pull handles, zippers, hanger hooks or other items attached to baggage. JetBlue will not be responsible for the following items in checked or unchecked baggage: money, jewelry including watches, cameras, camcorders, any type of electronic equipment, including computers, valuable papers or documents and other similar items as described in more detail in the Contract of Carriage. NOTICE OF OVERBOOKING OF FLIGHTS Although JetBlue does not intentionally overbook its flights, there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline's choosing. If there are not enough volunteers, JetBlue will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with JetBlue's check-in deadline (which are available upon request from JetBlue), persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and JetBlue's boarding priorities are available at all airport ticket EFTA_R1_00888773 EFTA02190713 counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent. JetBlue Airways, 6322 South 3000 East, Suite G10, Salt Lake City, UT 84121 EFTA_R1_00888774 EFTA02190714