To: Amex Centurian Trave
From: Lesley Groff
Sent: Fri 10/28/2016 9:47:54 PM
Subject: Re: Wrong Hotel Booked! [Incident: 161029-000782]
totally fine! thank you!
On Oct 28, 2016, at 5:47 PM, Natalia Molotkova
a==> wrote:
Sent: 10'28/2016 05:47 PM
Lesley, only one king was available, I booked second room with q queens, req
Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Manager
Hours: Monday through Friday 9:00am to 5:30pm ES'
Sent: 10/28/2016 05:43 PM
OK, booking King.
Regards,
Natalia (Natasha) Molotkova
enturi n Relationship Manager
Hours: Monday through Friday 9:00am to 5:30pm ES'
Sent: 10/28/2016 05:42 PM
yes! king good! thanks
On Oct 28, 2016, at 5:34 PM, Natalia Molotkova <
Sent: 10/28/2016 05:34 PM
So, OK to book King Suite at 372.60 per night plus tax
Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Manager
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Hours: Monday through Friday 9:00am to 5:30pm ES'
Sent: 10/28/2018 05:33 PM
Actually, Standard room will be even lower - still queen bed - at 279 per night plus
me know what room category to book? Thank
Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Manager
Hours: Monday through Friday 9:00am to 5:30pm ES'
Sent: 10/28/2018 05:33 PM
Thank you for your email. I am currently out of the offic
Sent: 10/2812016 05:33 PM
thanks!
On Oct 28, 2016, at 5:28 PM, Natalia Molotkova <
Sent: 10/28/2016 05:30 PM
UNIVERSALS ROYAL PACIFIC
KING SUITE. 670 SQ FT KING BEDROOM SUITE - 372.60 per night plus tax per room, 5 days cancellat
category with q queen beds at 309.00, what to book"!
Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Manager
Hours: Monday through Friday 9:00am to 5:30pm ES'
Sent: 10/28/2016 05:28 PM
Checking...
Regards,
Natalia (Natasha) Molotkova
EFTA_R1_00896617
EFTA02193877
Centurion Relationshi Manager
Hours: Monday through Friday 9:00am to 5:30pm ES'
Sent: 1CW2812016 05:27 PM
Hi Natasha...we wanted to book the new hotel at Universal...the Loews Royal Pacific R
Begin forwarded message:
From: <n >
Subject: Re: Itinerary INCL TICKETNO for 08
Date: October 27, 1 • T
To: Lesley Groff < >
Wonderful!!!
Thank you!!
On Thursday, October 27, 2016, Lesley Groff cz
Here are your tickets and hotel stay! Check to make sure all looks correct! You will have a s
Begin forwarded message:
From: "American Express Travel" < tray'
Subject: Itinerary INCL TICKETNO for 08N.
Date: October 27 2016 at 5:20:23 PM EDT
To:
DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot acc
questions, please contact Centurion Travel Service at 1-8774
If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiti
hups://myamextravel.com/bagoacie
Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itin,
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trip details and add link to your bookmarked favorites for easy acce
Iew our Di ital Itinera
Tr or
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American Express Travel
Record Locator
E-Ticket Number(s)
Ticket DL 27OCT
Ticket DL 27OCT
Ticket DL 27OCT
Tuesday 08 Nov 16
Flight Information
Date 08 Nov 2016
Airline Delta Air Lines
Airline Record Locator
Flight/Class DL 1803 U Economy Class
Origin New York La Guardia, La Guardia
Destination Orlando, Orlando International
Departing 11:50 AM
Arriving 02:58 PM
Departure Terminal Terminal D
Estimated Time 3 Hrs 8 Mins
Stops Non-stop
Seats
Confirmed
Hotel Information
Hotel LOEWS PORTOFINO BAY HOTEL
Address
Telephone 1
Check In Date Tue 08 Nov 2016
Check Out Date Fri 11 Nov 2016
Confirmation Number
Base Rate USD 336.60 / per night, may be subji
service charges
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Cancellation Policy Cancel 5 Days Prior To Arrival
Confirmed
Hotel Information
Hotel LOEWS PORTOFINO BAY HOTEL
Address
Telephone 1
Check In Date Tue 08 Nov 2016
Check Out Date Fri 11 Nov 2016
Confirmation Number
Base Rate USD 336.601 per night, may be subj:
service charges
Cancellation Policy Cancel 5 Days Prior To Arrival
Confirmed
Friday 11 Nov 16
Flight Information
Date 11 Nov 2016
Airline Delta Air Lines
Airline Record Locator
Flight/Class DL 1526 K Economy Class
Origin Orlando, Orlando International
Destination New York La Guardia, La Guardia
Departing 08:20 AM
Arriving 10:58 AM
Arrival Terminal Terminal D
Estimated Time 2 Hrs 38 Mins
Stops Non-stop
Seats
Confirmed
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