To:
From: Natalia Molotkova
Sent: Thur 12116 6:45:01 PM
Subject: HELP! will miss her flight! Need to rebook someth ing-YTNVUR [Incident: 161216-
000617]
Title: American Express ®
Ok, original ticket is non refundable (Norwegian Air, value of
$393.26 is lost).
New ticket is non refundable, change fee is 100.00EUR per
direction, ticket is on its way.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon, Wed 9a-4p, 530p-7p
Tue, Thur, Fri 9a - 530p EST
Issuing ticket..
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon, Wed 9a-4p, 530p-7p
Tue, Thur, Fri 9a - 530p EST
ok do it please!
On Dec 15, 2016, at 1:30 PM, Natalia Molotkova
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Nothing with NORWEGIAN AIR.
I can book her at Air Lingus via Dublin
1 EI 529 M 15DEC Q CDG DUB 0920P
1005P
1 EI 105 K 16DEC F DUB JFK 1050A
0140P
TOTAL FARE - USD 765.06
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon, Wed 9a-4p, 530p-7p
Tue, Thur, Fri 9a - 530p EST
ok thank you!
' Molotkova
wrote:
Sorry, was at lunch, looking..
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
EFTA_R1_00904732
EFTA02198290
Hours: Mon, Wed 9a-4p, 530p-7p
Tue, Thur, Fri 9a - 530p EST
Hi Natasha his going to miss this flight we have her on is there a later flight she can take?
she says due to traffic and a cab driver that didnt know where he was going, she can no longer
check in and take this flight Please let me know! thanks
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Subject: Itinerary INCL TICKETNO fo 15DEC16 YTNVUR
Dat 03 PM EST
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Thursday 15 Dec 16
Other Information
CITIZENS OF CHINA MUST CARRY A VALID PASSPORT
Flight Information
Date 15 Dec 2016
Airline Norwegian Air Shuttle
Airline Record Locator YDVFEX
Flight/Class DY 7019 M Economy Class
Origin Paris, Charles De Gaulle
Destination New York, John F Kennedy International
Departing 07:35 PM
Arriving 10:00 PM
Departure Terminal Terminal 1
Arrival Terminal Terminal 1
Estimated Time 8 Hrs 25 Mins
Stops Non-stop
Seats 13J
Confirmed
Saturday 17 Dec 16
Flight Information
Date 17 Dec 2016
Airline United Airlines
Airline Record Locator E4VD11
Flight/Class UA 936 O Economy Class
Origin Newark, Newark Liberty International
Destination San Francisco, San Francisco International
Departing 07:05 PM
Arriving 10:39 PM
Departure Terminal Terminal C
Arrival Terminal Terminal 3
Estimated Time 6 Hrs 34 Mins
Stops Non-stop
Seats 35F
Confirmed
Sunday 18 Dec 16
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Flight Information
Date 18 Dec 2016
Airline United Airlines
Airline Record Locator E4VD11
Flight/Class UA 888 O Economy Class
Origin San Francisco, San Francisco International
Destination Beijing, Capital Intl
Departing 11:00 AM
Arriving 03:30 PM / 19 Dec 2016
Departure Terminal Terminal International
Arrival Terminal Terminal 3
Estimated Time 12 Hrs 30 Mins
Stops Non-stop
Seats 52K
Confirmed
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