EFTA02208319

To: Lesle Grof From: Sent ur 11:58:41 PM Subject Re: Waiting to hear back from her. I think even if she did, they could have told her that changing the apt will cost 1,500 (for instance, at Fekkai when I was going to change my apt they told me I would be charged etc); they also knew that her English is far from perfect. I don't even mention the special relationship between the salon and our company. The procedure itself was only 15 minutes she told me! Is Dangene aware of the situation? On Thu, Mar 23, 2017 at 6:14 PM Lesley Groff wrote: Can you find out if ever received a confirmation of her appt's via email? If so in the email it states the cagiation policy. (Hoping she didn't but they usually request your email address on the paperwork you fill out at first visit). Sent from my iPhone On Mar 23, 2017, at 4:53 PI'v > wrote: I just hope it's a misunderstanding and Dangene isn't aware of this! On Thu, Mar 23, 2017 at 4:50 PM Lesley Groff wrote: Holy cow. Ok. Thx. Sent from my iPhone On Mar 23, 2017, at 4:49 PM, wrote: She wasn't aware of the cancellation policy!!! When she called to reschedule on the 20th (because of her plans with JE), they merely told her that she could come any other day! Same thing happened today! EFTA_R1_00925801 EFTA02208319 She was supposed to come for a 15 min procedure and charging that much sounds incredible! JE suggested we dispute the charge! On Thu, Mar 23, 2017 at 4:34 PM Lesley Groff wrote: Yes, check with her...and ask her about the other appointment they say she cancelled on 20th...greatly appreciate it. On Mar 23, 2017, at 4:29 PM, Julia Santos wrote: Hi Les, I am only aware of the one cancellation today - after your email I spoke to her and explained that the salon might be taking advantage of her and that it would be better not to go back before talking to Jeffrey about it. I don't think she was aware of the cancellation policy and I will double check with her right now that they haven't notified her. In this case, can we dispute the charges? Thank you! On Thu, Mar 23, 2017 at 4:02 PM Lesley Groff wrote: make appointments at Dangene's then cancel? They have a cancellation policy! (I believe it is 24 hours in advance) As you can see per the attached...she can't just make appointments and cancel day of...Take a look...please make sure she understands this as well... EFTA_R1_00925802 EFTA02208320