From: jeffrey E. <jeevacation@gmail.com>
Sent: Monday, February 26, 2018 3:48 PM
To: Debrah Dhugga
Subject: Re: DUKES LONDON
thank you for your attention. . I hope you can=rectify her unhappiness today
On Mon, Feb 26, 2018 at 10:45 AM, Debrah Dhugga <dienniegmenumi
Dear Mr Geoffrey,<=span>
Please allow me to introduce mys=lf as the Managing Director of DUKES LONDONs. Our Chairman Mr Sultan
=A0has brought to my attention that Ms Ilmtho is currently a resident at DUKES LONDON at this present time, is
unhappy with her current=stay.
M= is a regular and valued g=est of ours and I hope I can assure you that her likes and preferences are=well
noted and we always endeavour to honour them each time she stays.
On this rare instance however he= preferred room is currently off for refurbishment works and so we are una=le
to provide it on this occasion.
We did however still upgrade Ms =im to one of our superior rooms, and am deeply disappointed to learn=she is
not enjoying her current stay.
I appreciate you bringing this t= our attention, as we at the hotel were not aware of the dissatisfaction d=rectly
from the guest, I will be sure to meet with M personally either this evening or tomorrow morning to ensure she=is
as comfortable as can be and address any issues.</=>
I remain at your disposal in the=meantime and look forward to meeting with M=
Best regards
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Debrah
Debrah Dhugga
Managing Director
DUKES COLLECTION<Apan>
UK and UAE<=p>
E-Mail•
Web: www.dukeshotel.com<Apan>
<http://www.dukeshotel.com/dukes-collectionk
Registered Office:
Dukes Hotel Limited
35 St. James's =lace
<https://maps.google.com/?q=35+St.tlames's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g>
London SW1A 1NY
chttps://maps.google.com/?q=35+St.+James's+Place+%0D+=CTYDA0London+SW1A+1NY&entry=gmail&source=g> =
Registered Number: 1461396
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