EFTA00830021Set 9
2018-04-193p1,179w
quality?
A few common methods for measuring quality of service for a team include CSAT and NPS.
CSAT can be useful for gauging relative quality (either comparing the average performance ... early in the quarter, when we launched more comprehensive peer review systems and
CSAT email surveys, capturing signal that previously went unmeasured. Then, the Issue Rate
steadily marched down
https://www.justice.gov/epstein/files/DataSet%209/EFTA00830021.pdf
EFTA00810806Set 9
2018-05-1536p3,094w
Undisd. 1 - Icelandair") rAir Transki
d Israir) OlPitorenclorT) Volaris ) HNA Group ] —Sun Express )
rUltra ) :CSAT )
Or niprog %TAG
(Prague Ortrice Grp
Airport (now Phixos) Dynamics
versan ) ill?rvengerp grarcoSemco ... lessors,
• HarcoSemco (Wiring) pilots, contractors, &
• Stirling Dynamics (LG Analysis) Airline/Airport Operations former airline/airport CEOs
• CSAT (Test Measurement etc.) • Undisclosed training organization • Marketing Group:
• Air Transat (Test Aircraft) • Czech Air Navigation
https://www.justice.gov/epstein/files/DataSet%209/EFTA00810806.pdf
lessors,
• HarcoSemco (Wiring) pilots, contractors, &
• Stirling Dynamics (LG Analysis) Airline/Airport Operations former airline/airport CEOs
• CSAT (Test Measurement etc.) • Undisclosed training organization • Marketing Group:
• Air Transat (Test Aircraft) • Czech Air Navigation
https://www.justice.gov/epstein/files/DataSet%2010/EFTA01373508.pdf