From: james ce I personal genius -4
To: "Jeffrey E." <jeevacation@grnail.com>
Cc: Richard Kahn ctI
Subject: Re:
Date: Thu, 17 Dec 2015 16:50:40 +0000
When you have a chance, could you please run the following command in Terminal (
/Applications/Utilities/Terminal.app ):
Is -al --
and send me the results?
This will list the permissions on each of the folders inside Story. Once I know this, I can send you a followup
command to fix them.
Thanks (and sony about this hassle),
James Ce
your Personal Genius
Certified Support Professional 10.6
httpfipersonalgenius.us
On Dec 17, 2015, at 11:02 AM, james ce I personal genius <I > wrote:
The downloads are failing because the permissions are screwed up on the folders within your home folder. I'll
be happy to walk you through the fix, but the steps are outside of normal computer operations, so I'm sending
you the instructions — there are screenshots of most of these windows at http:Jrpondini.org/osxfPassword.html.
I'll be available on my cell at
To fix it, we need to reset your home folder permissions. To do that, you'll need to restart the computer into the
recovery partition, unlock the disk and use the resetpassword utility:
Step 1: Restart in Recovery Partition:
I. Restart the computer and right before it chimes hold down the Command + R keys until the while menu
comes up.
Step 2: Unlock the disk (since FileVault is enabled, we can't modify any settings until the drive is decrypted:
2. Click Disk Utility
3. Select the Macintosh HD partition and choose File > Unlock
4. Enter your computer password ("as...")
5. Quit Disk Utility
Step 3: Reset home folder permissions with the resetpassword utility
6. Click Utilities > Terminal
7. Type the following command: resetpassword (all lowercase, no spaces) and enter
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8. Select the Macintosh HD, choose your account ("Story")
9. Click Reset at the very bottom of the window. (Do not reset the password)
Once it finishes, you can quit out and restart and everything should function normally.
Thanks!
James Ce
your Personal Genius
Certified Support Professional 10.6
httpl/personalgenius.us
On Dec 17, 2015, at 8:39 AM, Jeffrey E. <jeevacation@gmail.com> wrote:
calll me to unlock download on laptop please
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